Impact & recognition
Measured outcomes.
+20%
Regional growth
Topline growth across GCC & Egypt with a 4-point operating-margin improvement and disciplined underwriting.
2 entities
KSA market entry
Led Coface’s strategic expansion into Saudi Arabia across Trade Credit Insurance and Business Information.
+7 pts
Client NPS
North American transformation across Business Technology, Claims, Debt Collection and Commercial Operations.
90%+
Client retention
Sustained above 90% while improving retention by ~5 points and maintaining portfolio quality.
6
Strategic partnerships
Across GCC & Egypt, including two ECA relationships and the EDC partnership in Canada.
15%
Productivity gains
LEAN, automation and process rationalization across key North American functions, cutting costs by 5 points.
ECA & strategic partnerships
Six strategic partnerships across GCC & Egypt, including two Export Credit Agency relationships - building on the Export Development Canada partnership across joint products and COVID-19 economic-resilience programs.
People & culture
Currently leading a 45+ person organisation across three countries, with nine direct-report leaders. Leadership experience spans teams of 75+ people, with a strong track record of building engaged, multicultural, high-performing cultures.
